Shipping Policy

PROCESSING TIME:

The time we need to prepare an order for shipping varies. In most circumstances we will be able to ship out orders within 3-5 business days.

SHIPPING TIMES:

North America: 5-7 business days after 48-72 hour processing time.

Our best efforts will be made to meet these shipping estimates, but we cannot guarantee them. Delivery times will vary depending on the postal service. We do not have control over how long it will take for the package to arrive once it is scanned by the post office. In the event that your package is delayed, rerouted, or fails to arrive, we are not liable or responsible.

However, we always want to make sure you receive the order that you paid for so please contact me: Kay at luminescencecandlellc@gmail.com if you ever have any concerns with the status of your order.

CUSTOMS AND IMPORT TAXES:

If any customs or import taxes apply, the buyer is responsible for them. In the event that there is a delay due to customs, we are not responsible.